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Suzab is a digital banking app for Nigerians. You get your own account number, can send money to any Nigerian bank, and can pay for airtime, data, electricity and cable TV from one wallet.

A smartphone, a phone number you can receive a one-time code on, an email address, and your BVN or NIN. You must be 18 or older and live in Nigeria.

Through the Suzab app on Android and iPhone. Sign in with your password or, on supported devices, your fingerprint or Face ID.

Any Nigerian resident aged 18 or older with a valid phone number, email address and a BVN or NIN can open a Suzab account.

Most people finish in a few minutes. Download the app, enter your details, verify your phone number and email, then set your transaction PIN.

Every Suzab customer gets a dedicated account number. Transfer money to it from any Nigerian bank app, USSD or internet banking, and your wallet is credited automatically.

Transfers to other Nigerian banks are usually completed within seconds. Occasionally a receiving bank may delay the credit; if so, your receipt and transaction reference will help us trace it.

Contact support immediately with the transaction reference from your receipt. We'll work with the receiving bank, but recovery isn't guaranteed, so always check the recipient's name before confirming.

Most credits arrive within minutes. If yours hasn't arrived after 30 minutes, contact support with the sender's bank, the amount, the time and the session ID from the sender's receipt.

Nigerian regulations require financial services to verify customers' identities. Verifying your BVN or NIN protects your account from impersonation and unlocks higher transaction limits.

Your limits depend on how much you've verified. Basic accounts have lower daily limits; verifying your BVN and NIN moves you to higher tiers. You can see your current tier and limits in the app.

Every transfer and payment needs your transaction PIN, you can sign in with fingerprint or Face ID, and all data travels over encrypted connections. We'll never ask for your PIN or one-time codes.

You can reset your PIN in the app under Settings → Security. For your protection, we'll verify your identity first.

Change your password and PIN right away, then email support@suzab.com.ng so we can secure your account and review recent activity.