SuzabDelete your Suzab account
Last updated: 11 November 2026
This page explains how to delete your account in the Suzab app, provided by Suzab, and what happens to your data.
Before you start
- Transfer any remaining balance to another bank account.
- Make sure you have no pending transactions, card payments or open disputes.
- Download any receipts or statements you want to keep. You won't be able to sign in afterwards.
How to request deletion
Option 1: In the app
- Open the Suzab app and sign in.
- Go to Profile and tap Delete Account.
- You'll be brought to this page. Complete the form below.
Option 2: On this page
Enter the email address registered to your account and submit the form below. You don't need the app.
Option 3: By email
Email support@suzab.com.ng from the email address registered to your account, with the subject "Account deletion request".
What happens next
- We confirm we've received your request, and we may contact you to verify your identity.
- We check that your account has no balance, pending transactions or open disputes.
- We close your account and you can no longer sign in. We aim to complete this within 30 days.
What we delete and what we keep
| Data | What happens |
|---|---|
| Profile preferences, notification tokens, saved beneficiaries and app settings | Deleted when your account is closed |
| Marketing preferences and contact for marketing | Deleted when your account is closed |
| Identity details, KYC records (BVN/NIN verification) and transaction history | Kept securely for at least 5 years after closure, as required by Nigerian anti-money-laundering law, then deleted |
| Records needed for an open complaint, dispute or legal claim | Kept until the matter is resolved |
Retained records are used only to meet legal and regulatory obligations, and are never used for marketing.
Delete some data without closing your account
You can ask us to delete specific data, such as saved beneficiaries or marketing preferences, while keeping your account. Email support@suzab.com.ng and tell us what you'd like removed. See our privacy policy for all your data rights.